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HablaYa Refund Policy

Version: 1.0 Effective date: 20 May 2026 Last updated: 21 May 2026

This document describes the conditions for refunds of paid HablaYa subscriptions. It is written in plain language while also accounting for EU/EEA consumer rights. Our goal: you should understand when and how you can get a refund.

Legal precedence: This English version is the authoritative one. In case of conflict between language versions, this English text prevails.

1. Scope

This policy applies to paid HablaYa subscriptions — the Basic and Pro plans — purchased through our payment partner Paddle.

The Free plan is provided at no cost and involves no payment, so refunds do not apply to it (see §8).

HablaYa is a digital service: access to paid features is granted immediately after payment.

2. Merchant of Record

Paid subscriptions are sold and billed through Paddle (paddle.com). Paddle acts as the Merchant of Record and authorized reseller of HablaYa: Paddle charges the customer, processes payments and taxes, and handles refunds.

This means that:

  • the receipt for your payment is provided by Paddle;
  • subscription management and refund-request tools are provided by Paddle through its buyer portal (links to it are included in Paddle's receipt emails);
  • approved refunds are technically issued by Paddle.

HablaYa reviews requests on their merits (whether the customer is eligible for a refund under this policy), while the actual movement of funds is carried out by Paddle.

3. 14-day refund guarantee

For the first purchase of a paid plan (Basic or Pro), a refund guarantee applies: you may request a full refund within 14 days of the charge — for any reason, with no need to explain it.

The guarantee covers the first payment for each paid plan. Subsequent automatic renewals are governed by §5.

4. Right of withdrawal for EU/EEA consumers

If you are a consumer residing in the European Union or the EEA, you have a statutory 14-day right of withdrawal from a digital service contract.

The 14-day refund guarantee in §3 meets or exceeds this right. This policy does not limit your statutory consumer rights: any mandatory consumer-protection rules in your country of residence continue to apply regardless of the terms of this document.

Please note: the digital service is provided immediately after payment. This does not deprive you of your 14-day right of withdrawal, but it is a standard condition of digital services.

5. Subscription renewal

Paid subscriptions renew automatically at the end of the paid period (monthly or yearly, depending on the chosen plan), so that access is not interrupted.

  • You may cancel your subscription at any time before the next renewal date — the next charge will then not occur.
  • After cancellation, access to paid features is retained until the end of the period already paid for; after that, the plan reverts to Free.
  • Cancelling a subscription is not in itself a refund of the period already paid for.
  • If you were charged for an unintended renewal (for example, you meant to cancel but did not do so in time), contact us within 14 days of that charge — we will review the request in good faith.

You can manage and cancel your subscription through the Paddle buyer portal (the link is in Paddle's receipt emails).

6. How a refund is issued

Approved refunds are processed by Paddle and credited to the original payment method used for the purchase.

The time it takes to receive the funds depends on your payment method and your bank or payment provider. Funds typically arrive within approximately 10 business days after a refund is approved. HablaYa does not control processing speed on the bank's side.

7. How to request a refund

You can request a refund in one of two ways:

  1. Through the Paddle buyer portal — follow the link in the Paddle receipt email you received after payment, and use the subscription-management and refund tools. This is the primary self-service channel.
  2. By contacting us at privacy@hablaya.work — if you do not have access to the receipt email or have questions.

To help us process your request faster, please include where possible:

  • the email address the subscription is registered to (or your Telegram account);
  • the approximate date of the charge and the plan (Basic or Pro);
  • optionally, the reason for your request (no reason is required for the guarantee refund in §3).

8. Free plan

The Free plan is provided at no cost. No charges occur on it, so there is nothing to refund, and this policy does not apply to it.

9. Changes to this policy

We may update this policy when service functionality, the payment partner, or legal requirements change. The current version is reflected in the "Version" and "Effective date" fields at the top of the document.

Changes to this policy do not affect refunds for purchases made before the new version takes effect.

10. Change history

Version Date Changes
1.0 21 May 2026 Initial version.

Language versions:

  • English (this document) — legally authoritative
  • Russian — docs/legal/REFUND_POLICY.md — for Russian-speaking users
  • Spanish — docs/legal/es/REFUND_POLICY.md

In case of any conflict between language versions, the English version prevails.

Author: Claude | Model: Claude Opus 4.7 (1M context) | Mode: implementation | Reasoning: not reported by system | Timestamp: 21 May 2026, 14:06 (Europe/Madrid) [2026-05-21T14:06:46+0200]